Terms and Conditions for Shot Blasting and Industrial Powder Coating Services

1. Introduction
These Terms and Conditions (“Terms”) apply to all services provided by DM UK Solutions, a company registered in UK, with its registered office at Tetbury Industrial Estate (“the Company”, “we”, “our”, “us”). By engaging our services, you (“the Client”, “you”, “your”) agree to be bound by these Terms.

2. Scope of Services
The Company provides shot blasting and industrial powder coating services. These services include, but are not limited to:

• Shot blasting (abrasive blasting)
• Industrial powder coating (including surface preparation, application, and curing)
• Surface cleaning and finishing
• Customisation and repairs (where applicable)

3. Quotes and Estimates

• All quotes or estimates provided are based on the information available at the time of the request.
• Unless otherwise specified, quotes are valid for 30 days from the date of issue.
• The final price may differ from the quote due to variations in the scope of work, unforeseen complications, or changes requested by the Client. Any changes will be communicated and agreed upon before work commences.

4. Ordering and Acceptance of Orders

• Upon confirmation of your order, the Client is required to provide written approval (via email, letter, or signed contract) for the work to proceed.
• The Company reserves the right to reject or cancel an order if it is not feasible, or if payment terms are not met.
• The Client agrees to supply all necessary materials, specifications, and instructions prior to the commencement of work.

5. Client Responsibilities

• The Client is responsible for ensuring that items to be shot blasted or powder coated are clean and free from any hazardous materials.
• The Client agrees to notify the Company of any special requirements, including but not limited to, handling instructions, special coatings, or materials with unique properties.
• The Client must ensure that all items are properly packaged for transportation to the Company’s facility (if applicable).
• The Client must notify the Company of any prior coatings or treatments that may affect the blasting or coating process.

6. Delivery and Lead Time

• The Company will provide an estimated lead time based on the nature and scope of the work. While every effort will be made to meet the estimated timescales, these are indicative and not guaranteed.
• Delays due to reasons outside the Company’s control (including but not limited to weather, supply chain issues, or technical difficulties) are not liable for compensation.
• The Client agrees to collect or arrange for the delivery of items within 14 days of completion unless otherwise agreed.

7. Payment Terms

• Unless otherwise agreed, payment for services is due upon completion of the work or as specified in the invoice.
• Payment can be made via [payment methods accepted, e.g., bank transfer, credit card, etc.].
• Late payments may incur interest charges
• The Company reserves the right to suspend work or withhold delivery of completed work if payment is not received within the agreed timeframe.

8. Warranty and Liability

• The Company provides a 3-month warranty on workmanship, which covers defects arising from poor workmanship. This warranty does not cover damage caused by misuse, neglect, accidents, or third-party interference after delivery or completion.
• The Company’s liability is limited to the amount paid for the specific work or service provided. The Company is not liable for any indirect or consequential loss, including loss of profits or business interruption.
• The Company makes no warranties regarding the durability of coatings under extreme conditions unless specified in writing.

9. Health and Safety

• The Company follows strict health and safety protocols during shot blasting and powder coating processes.
• The Client agrees to comply with all relevant health and safety regulations while on the Company’s premises and while handling items before and after service.
• The Client must ensure that any items supplied are free from hazardous substances. Any such substances that pose a risk will be reported, and the Company may refuse to carry out work on these items.

10. Force Majeure
The Company shall not be held responsible for failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, strikes, acts of war, or government restrictions.

11. Intellectual Property

• All designs, trademarks, logos, and intellectual property used or created during the course of service are owned by the Company unless otherwise agreed in writing.
• The Client may not reproduce, copy, or otherwise use any of the Company’s intellectual property without prior written consent.

12. Complaints and Dispute Resolution

• If the Client has any concerns or complaints, these must be raised in writing within 28 days of receipt of goods or services.
• Any disputes arising from these Terms shall be resolved by negotiation, and if necessary, mediation or arbitration in accordance with UK law.

13. Cancellation and Termination

• If the Client cancels the order prior to commencement, a cancellation fee may apply to cover any costs incurred by the Company.
• If the work has already begun, the Client will be liable for the full cost of the services rendered up until the point of cancellation.
• The Company reserves the right to terminate an agreement immediately if the Client fails to comply with any of these Terms.

14. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.

15. Amendments to Terms and Conditions
The Company reserves the right to amend these Terms at any time. The Client will be notified of any changes in writing, and the revised Terms will apply to all future transactions from the date of the notice.

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Contact Details
DM UK Solution
Address: Tetbury Industrial Estate
Phone: 079192844412
Email: dmuksolutions@gmail.com
Website: https://dmuksolutions.com